Your one-stop destination for instant IT support, assistance, and self-service tools.
🔐 Having trouble with your PCI password?
Use the Password Reset Portal to reset or unlock on your own—available for Agents, TLs, under the IntouchCX domain.
🆕 Not enrolled yet?
- Enroll or access the portal using the link: https://prp.intouchcx.com
While enrolling, one should be connected to the IntouchCX Network (on-site or VPN).
💬 Need help? Click the chat bubble to connect with the Global Service Desk.
Before starting your chat, please:
- Inform your Team Lead about the issue.
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Gather the following details:
- A clear description of the issue
- When it started
- Screenshot of any error (if possible)
- Impact to your work
- Has any troubleshooting been done?
- Troubleshooting steps already attempted
Click the chat bubble, fill in the form, then Submit and Continue to enter the queue. While waiting, briefly describe the issue and attach a screenshot (if available) to help us assist you faster.